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5 Troubleshooting
170 8254E / 8264E User Guide
5.2.3 Media-related troubleshooting
(1) The media slips or is torn during initialization
• If the media is jammed or torn, remove it according to 5.4 When media jams occur.
(2) The media is crumpled during initialization
• If the media is jammed or torn, remove it according to 5.4 When media jams occur.
No. Possible cause Remedy Reference
1 Are you using recommended media? Use recommended media.
4.4.1 Media type
2 Is the loading position of the media
correct?
Set the media correctly.
3.5.2 Setting roll
media
3 8264E only - Is the roll media set
correctly?
eeding media
correctly.
3.5.1 Loading
roll mediaa
4 8254E only -Is the scroller set
correctly?
Set the scroller correctly.
3.5.1 Loading
roll media
5 Are there any foreign materials such as
paper attached to the pressurizing
roller?
Clean the pressurizing roller.
6.3.2 Cleaning
the inside of the
printer
6 Is the printer being used in an
environment other than the one
specified, such as in direct sunlight?
Only use the printer in an environment that
is specified for use.
8254E
Installation manual
8264E
Installation manual
7 Are you using folded, torn or rolled
media?
Replace the media.
4.4.2 Precautions
for handling media
8 Does the media bend? Use recommended media.
When using media other than the dedicated
one, set the Vacuum Fan menu.
4.4.1 Media type
4.6.1.1.8 Vacuum
Fan menu
No. Possible cause Remedy Reference
1 Are you using recommended media? Use recommended media.
4.4.1 Media type
2 Is the loading position of the media
correct?
Set the media correctly.
3.5.2 Setting roll
media
3 Is the media loaded at an angle? Set the media straight.
3.5.2 Setting roll
media
4 Are there any foreign materials such as
paper attached to the pressurizing
roller?
Clean the pressurizing roller.
6.3.2 Cleaning
the inside of the
printer