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5 Troubleshooting
172 8254E / 8264E User Guide
5.2.4 Printing-related troubleshooting
(1) Printing is partially stained or incomplete
• Proper print quality may not be obtained with media other than recommended ones.
(2) The printing position is incorrect (areas of the media cannot be printed)
(3) Printing is blurred
3 8264E only - Is the roll media set
correctly?
Set the roll media correctly.
3.5.1 Loading
roll media
4 8254E only - Is the scroller set
correctly?
Set the scroller correctly.
3.5.1 Loading
roll media
No. Possible cause Remedy Reference
1 Has the media absorbed moisture? Replace it with new media.
6.2.2 Replacing
roll media
2 Are you using folded or wrinkled
media?
3 Does the media bend? Use recommended media.
When using media other than the dedicated
one, set the Vacuum Fan menu.
4.4.1 Media type
4.6.1.1.8 Vacuum
Fan menu
No. Possible cause Remedy Reference
1 Is the loading position of the media
correct?
Set the media correctly.
3.5.2 Setting roll
media
2 Did you set up the origin and print
position?
Cancel or reset the settings of the origin and
print position.
4.6 Menu
overview
No. Possible cause Remedy Reference
1 Are you using recommended media? Use recommended media.
4.4.1 Media type
2 Are you using thick or thin media? Use recommended media.
4.4.1 Media type
3 Is the media printed on the printing
surface?
Confirm the printing surface of the media
and set it correctly.
3.5 Media
handling
4 Did you perform Alignment? Perform Alignment.
3.7 Adjust print
5 Did you perform Media feed
compensation?
Perform Media feed compensation.
4.8.2 Media feed
compensation
6 Is each heater set to the appropriate
temperature?
Set each heater to the appropriate
temperature.
4.6.1.1.4 Pre-
Heater menu through
4.6.1.1.6 After Heater
menu
7 Is the head height set to "High?" Return the head height to "Normal (Low)".
4.5 Head height
adjustment
No. Possible cause Remedy Reference