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12-26
Error Messages
Troubleshooting
Message Description Action
Check the cable. The machine and cable are not
connected properly.
Turn OFF the machine, check that the
machine is connected to the network
using the proper cable, and then turn the
machine ON.
Check the originals. Paper or originals are jammed. Remove any jammed paper or originals.
(See “Clearing Jams,” on p.
12-2)
Clean the scan area. The feeder scanning area may be
dirty.
Clean the feeder scanning area (See
“Scanning Area,” on p.
2-3), then press
[OK].
Hang up the receiver. The receiver of the external
telephone is off the hook.
Hang up the receiver.
Insert the toner cartridge all the
way holding the right & left grips.
A toner cartridge is not installed or
not installed correctly.
Install the toner cartridge correctly tray.
Load paper. No paper is loaded in the paper
cassette or multipurpose tray
when copying or printing.
– Load the paper correctly by inserting
it all the way to the back of the paper
cassette.
–
If the paper size is not appropriate
for printing, <Change Paper Size>
appears.
– Set the appropriate size paper for
printing, and specify the correct
size of paper in <Paper Settings>.
For printing reports or lists, set the
paper size to <LTR>, <LGL>, <STMT>,
<EXEC>, <FLSC>, <OFI>, <B-OFI>, <M-
OFI>, <G-LTRR>, <G-LGL> or <Custom
Size>, and then load paper of the
same size.
–
The appropriate paper for printing
is not loaded.
– After setting the appropriate size
paper for printing, specify the correct
size of paper in the <Paper Settings>
menu.
–
No response from the destination. The server was not running when
you tried to send.
– Check the destination.–
The network connection was lost
when you tried to send. (Either
you could not connect to the
destination or the connection
was lost before the job could
complete.)
– Check the status of the network.–
A TCP/IP error occurred when you
tried to send an e-mail or I-fax.
– Check that the network cables and
connectors are properly connected.
–
No response from the server.
Check the settings.
The specified server settings are
incorrect, or the server is not turned
ON. Alternatively, the machine’s
TCP/IP resources may below.
Wait for a while, and try browsing again.
If you still fail, try selecting another
server.