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Error Codes
Troubleshooting
Error Code Description Action
#0005
The recipient did not answer within 35
seconds.
– Confirm that the recipient’s machine is able to
communicate, and try again.
–
The recipient’s machine is not a G3 fax.– Check the type of receiving machine with the
receiving party.
–
#0009
There is no paper.– Load paper. (See “Loading Paper,” on p. 2-10.)–
The paper drawer is not correctly inserted into
the machine.
– Insert the paper drawer properly. (See “Loading
Paper,” on p.
2-10.)
–
#0012
The document could not be sent because the
recipient’s machine was out of paper.
Ask the recipient to load paper into their fax
machine.
#0018
The recipient’s machine did not respond when
your machine redialed.
– Confirm that the recipient’s machine is able to
communicate, and then try again.
–
The documents could not be sent because the
recipient’s machine was busy.
– Confirm that the recipient’s machine is able to
communicate, and then try again.
–
The settings on your machine do not match the
settings on the recipient’s machine.
– Check that the settings on your machine match
those on the recipient’s machine, and that the
recipient’s machine is able to communicate.
Try sending again.
–
No pause was included in the telephone
number when sending a fax overseas.
– Insert a pause after the country code, or after
the fax number of the recipient, and then dial
the number again. (See “Dialing an Overseas
Number (With Pauses),” on p.
5-22.)
Change the Long Distance setting if you are
sending documents to a destination stored
in the Address Book or One-touch. (See
“Registering Fax Numbers in the Address
Book,” on p.
3-2 or “Storing/Editing One-
Touch,” on p.
3-26.)
–
–
#0037
Documents could not be received because
there is insufficient memory available.
– Print, send, or delete any documents stored in
memory.
–
The data size exceeds the available memory.– Reduce the data size by lowering the resolution
or by changing the file format.
–
#0059
Your transmission is canceled because the
number you dialed was different from the
number registered on the other party’s fax
machine.
Check to see that the correct fax number is
registered on the other party’s fax machine.
#0099
A job was interrupted when the Direct Print or
network scan function was being used.
Try to execute the job if necessary.
#0401
When the data was being written to the medium,
the machine detected that the medium was full.
Use the memory medium with sufficient free
space.