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If You Cannot Solve a Problem
Troubleshooting
If You Cannot Solve a Problem
Customer Support (U.S.A.)
If you cannot solve the problem after having referred to the information in this chapter, contact Canon
Customer Care Center at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M. EST for U.S.A. and 9:00
A.M. to 8:00 P.M. EST for Canada Monday through Friday and 10:00 A.M. to 8:00 P.M. on Saturday. On-line
support for 24 hours is also available at the website.
http://www.canontechsupport.com/
Customer Support (Canada)
Canon Canada Inc., o ers a full range of customer technical support options*:
For step-by-step troubleshooting, e-mail technical support, the latest driver or document downloads, and
answers to frequently asked questions, visit
http://www.canon.ca/
Free live technical support 9 A.M. to 8 P.M. EST Monday through Friday (excluding holidays) for products still
under warranty 1-800-652-2666
For the location of the authorized service facility nearest you, visit
http://www.canon.ca/ or 1-800-652-2666
If the problem cannot be corrected by using one of the above technical support options, repair options are
available at the time of your call to the live technical support number above or via the website at http://
www.canon.ca/
* Support program speci cs are subject to change without notice.
Please have the following information ready when you contact Canon:
Product name Color imageCLASS MF8450c/Color imageCLASS MF9170c/Color imageCLASS MF9150c
Serial number (On the label located inside top of the front cover)
Place of purchase
Nature of problem
Steps you have taken to solve the problem and the results
If the machine makes strange noises, emits smoke or odd odor, turn o the main power switch immediately, disconnect the power
cord, and contact Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.
Attempting to repair the machine yourself may void the limited warranty.
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