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Troubleshooting
7
Message List
<38 LOW IMAGE QLTY> <Error Skip>
Cause The printer cannot process the data because it is too complicated.
Remedy 1 The printer continues printing by pressing [Online]. However, the printer prints
with the image quality level being lowered.
Remedy 2 Perform a soft reset in the RESET menu, set GRADATION LEVEL (See p. 5-27)
in the QUALITY MENU options in the SETUP menu to STANDARD, and then
print again.
Remedy 3 If you want to print without the image quality level being lowered, install an
optional expansion RAM module, and then print again. (See Getting Started
Guide)
<39 SPL MEM.FULL> <Error Skip>
Cause Because spool memory has run out, the printer cannot print.
Remedy 1 The printer continues printing by pressing [Online]. However, the page with
which an error has occurred are not printed.
Remedy 2 Perform a soft reset in the RESET menu, specify the paper size smaller, and
then print again.
Remedy 3 Perform a soft reset in the RESET menu, set GRADATION LEVEL (See p. 5-27)
in the QUALITY MENU options in the SETUP menu to STANDARD, and then
print again.
Remedy 4 If 2-SIDED PRINT. in the FEEDER MENU options in the SETUP menu is set to
ON, specify OFF, and then print again.
Remedy 5 Change the setting for HALFTONES (See p. 5-28) in the QUALITY MENU
options in the SETUP menu, and then print again.
Remedy 6 Install an optional expansion RAM module, then print again. (See Getting
Started Guide)
<41 CHK PAPER SZE>
Cause 1 The size of the paper loaded in the multi-purpose tray or paper cassette is
different from the setting for TRAY PAPER SIZE, CASSETTE1 SIZE, or
CASSETTE2 SIZE specified from the computer or control panel.
Remedy Match the size specified in "TRAY PAPER SIZE" (See p. 5-17) and the size of
the loaded paper, and then press [Online].