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Troubleshooting
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When You Cannot Obtain Appropriate Printout Results
Cause There is data remaining in the memory (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the
RESET menu to output all the data remaining in the memory. (See "Canceling a
Job," on p. 2-9)
Cause The interface cable is disconnected.
Remedy Connect the interface cable firmly to the interface connectors on the computer
and printer unit. (See Getting Started Guide)
Cause This printer or any optional accessory is broken.
Remedy Clear the problem referring to the message in the display. (See "Message List,"
on p. 7-22, "Service Call Display," on p. 7-34)
All the indicators on the print server are off.
Cause 1 The LAN cable is not connected properly or broken.
Remedy 1 Remove the LAN cable once, then connect it again.
Remedy 2 Replace the LAN cable with another one, then connect it.
Cause 2 The cable is connected to the UP-LINK (cascade) port on the hub.
Remedy 1 Connect the LAN cable to a port with a "X" mark.
Remedy 2 If the hub has a UP-LINK (cascade) switch, switch to "X".
Cause 3 A cross LAN cable is being used.
Remedy 1 Replace the cable with a straight LAN cable.
Remedy 2 Connect the cross LAN cable to the UP-LINK (cascade) port on the hub. If the
hub has a UP-LINK (cascade) switch, switch to "=".
NOTE
A cross LAN cable is a cable used to connect to a printer and computer directly.
Cause 4 Cannot communicate with the hub.
Remedy 1 Make sure that the power of the hub is on.
Remedy 2 Set network transmission setting for the print server according to the
transmission speed of the connected hub. (See "ETHERNET DRIVER," on p.
5-33)
Remedy 3 Replace the hub.
Cause 5 The hardware of the print server is in an abnormal condition.
Remedy Report the problems to your local authorized Canon dealer.