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Troubleshooting
7
When You Cannot Obtain Appropriate Printout Results
The printer stopped printing during a job.
Cause There is data remaining in the memory (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the
RESET to output all the data remaining in the memory. (See "Canceling a Job,"
on p. 2-9)
The indicators on the control panel do not come on.
Cause 1 The printer is not ON.
Remedy Turn the printer ON.
Cause 2 The printer is in Power Save Mode.
Remedy The printer will be ready to print after you send print data or press any key on
the control panel.
The keys on the control panel do not function.
Cause There is data remaining in the memory (the Job indicator is on).
Remedy Press [Online] to place the printer offline, then select FORM FEED in the
RESET menu. (See "Canceling a Job," on p. 2-9)
A paper jam occurs each time you print.
Cause 1 The amount of the paper loaded in the paper cassette or multi-purpose tray
exceeds the load limitation.
Remedy Reduce the amount of paper to within the load limitation and print again. (See
"Printing from the Paper Cassette," on p. 3-21, "Printing from the Multi-purpose
Tray," on p. 3-38)
Cause 2 Paper is not loaded properly in the paper cassette or multi-purpose tray.
Remedy Load the paper properly and print again. (See "Printing from the Paper
Cassette," on p. 3-21, "Printing from the Multi-purpose Tray," on p. 3-38)
Cause 3 Unusable paper is loaded in the paper cassette or multi-purpose tray.
Remedy Replace the paper with one that can be used and print again. (See "Paper
Requirements," on p. 3-2)