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8
Troubleshooting
8-48 Pi4700e
Network Interface Card Chapter 8
NetWare Troubleshooting Checklist
Check the following points whenever you are experiencing problems while
using NetWare.
1
Is the print server name input correctly?
The default printer name is
MLT_<serial number>
. The serial number
is recorded on the Network Card.
2
Is a proper print queue assigned to the printer?
We recommend that you do not assign a print queue that is also as-
signed to other printers. Doing so can cause a print job to be sent to
another printer.
3
Is
Remote Other/Unknown
selected as the printer type?
If
PCONSOLE
settings are correct, the problem may be due to a break
in the connection between the Digital Copier and network. Power
down the Digital Copier, start up PCONSOLE, and wait until the
Not
Connected
message appears. Next, power the Digital Copier back up
again. The connection is normal if the displayed message changes to
Waiting for Job
. Otherwise there is a problem with the connection.
4
Is there enough disk space on the file server and is the server operat-
ing normally?
5
Is the printer associated with the correct file server?
Use PCONSOLE to check.
6
Do you have the proper privileges for setting up printers?
7
Are the file server and print server communicating normally?
On any computer on the network, run the NetWare
COMCHECK
utility
to check for proper communication.
8
Are there sufficient user positions on the file server?
The print server logs on as a user.
9
Is bindery context set up on the file server?
With some versions of NetWare, you must set up the bindery context
on the file server even when you are using the NDS Mode.
10
Is the network loaded on the client computer?
See the NetWare documentation for more information.
11
Are client application settings correct?
For example, check to make sure that the correct client driver is being
used.