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Unable to Print
11
Pi4700e 11-1
Troubleshooting Chapter 11
11 Troubleshooting
11.1 Unable to Print
This section explains about the troubleshooting procedures for possible
malfunctions. Perform the troubleshooting procedures given below in that
order when the machine is unable to print even if you execute a print com-
mand from your computer.
Symptom Possible Cause Action
A message appears
on the computer
screen, saying some-
thing to the effect that
“no printer is connect-
ed”, “no paper is
loaded.” or “LPT1
write error”.
An error is present in the ma-
chine.
Check the control panel of the
machine: If an error is displayed,
identify the error and take the
necessary action by referring to
the “Error List” on page 11-6.
The printer cable or network ca-
ble is disconnected.
Check that the printer cable or
network cable is connected
properly to the computer and
controller.
Printing does not
start despite the com-
pletion of printing set-
up on the computer.
An error is present in the ma-
chine.
Check the control panel of the
machine: If an error is displayed,
identify the error and take the
necessary action by referring to
the “Error List” on page 11-6.
The printer cable or network ca-
ble is disconnected.
Check that the printer cable or
network cable is connected
properly to the computer and
controller.
The printer driver selected for
printing is not for the Pi4700e.
Check the printer name.
A print job yet to be processed is
loaded in the machine, causing
the printer to wait.
Refer to the Job List on the ma-
chine control panel to check for
print order.
(for Linux)
File to be printed is not a PS file. Delete job and check to see if it
is PS file.