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Unable to Print
11
Pi4700e 11-3
Troubleshooting Chapter 11
Unable to Make Correct Settings / Unable to Print Exactly as
Set
Perform the troubleshooting procedures given below in the order when
you cannot make proper settings in the printer driver or when the print re-
sults do not represent what has been set.
Symptom Possible Cause Action
The options are
dimmed on the com-
puter screen.
An illegal combination of func-
tions has been made.
Reselect functions.
(for Linux)
Certain items can be set only by
root user in “Device Options Set-
ting”.
The “Conflicts” dialog
box is displayed on
the computer screen.
An illegal combination of func-
tions has been made.
Check for combination and
make a correct combination of
functions.
Unable to print exact-
ly as set.
Incorrect settings are made. Check the setting for each item
of the printer driver.
The combination of the func-
tions, though valid on the printer
driver, is invalid on the machine.
The watermark can-
not be printed.
The watermark is not correctly
set.
Check the watermark setting.
The “Darkness” setting of the
watermark is low.
Check the “Darkness” setting of
the watermark.
Unable to specify
Staple.
(for Windows, Linux)
Staple can be specified only
when the type of Finisher you
are using is selected on the “De-
vice Options Setting” tab and
“Auto” is selected for “Output
Setting” on the “Setup” tab.
Select the type of Finisher you
are using on the “Device Options
Setting” tab, and select “Auto”
for “Output Setting” on the “Set-
up” tab.
(for Macintosh)
Staple can be specified only
when the type of Finisher you
are using is selected on the “In-
stallable Options” property sheet
and “Auto” is selected for “Out-
put Setting” on the “Printer Spe-
cific Options” property sheet.
Select the type of Finisher you
are using on the “Installable Op-
tions” property sheet, and select
“Auto” for “Output Setting” on the
“Printer Specific Options” prop-
erty sheet.
No stapling can be effected in
the following case:
Paper size other than 182
×
182
mm to 297
×
432 mm is speci-
fied, paper source is manual
feed port, exit port other than
Auto is selected, Booklet is
specified, OHP Interleaving is
specified, Uncollated is speci-
fied.
Check the setting of the paper
size, paper source, exit port,
Booklet, OHP Interleaving, and
Collated.