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Chapter 16 Diagnosing Problems
Fault Messages
If a fault condition occurs in the printer, the status indicator on the control
panel flashes on and off, and the message display indicates the specific fault.
Fault messages are summarized in Table 24.
Displayed faults fall into one of two categories:
• Operator correctable
• Field service required
For operator correctable faults, follow the suggested corrective action in the
fault message description. After correcting the displayed fault, press the
CLEAR key to clear the error message and status indicator, and resume
printing. If the fault message reappears, contact your authorized Printronix
representative.
Fault Messages Requiring Field Service Attention
For faults that require field service, do two things to try to clear the fault before
calling your authorized Printronix representative:
1. Set the printer power switch to O (off), wait 15 seconds, then turn the
printer on again. Run your print job again. If the message does not
appear, it was a false indication and no further attention is required.
2. If the message reappears, press the CLEAR key. If the message goes
away, it was a false indication and no further attention is required. If the
message reappears, call your authorized Printronix representative.
Table 24 explains the fault messages and offers solutions where possible.