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Chapter 16 Diagnosing Problems
ERROR: DC
PROGRAM
NOT VALID
Printer cannot find the data
controller program or the
validation checksum is corrupt.
Download the program again.
If the message occurs again,
call your authorized Printronix
representative.
1
ERROR: DRAM AT
ADDRESS XXXXXXXX
The printer found a defective
memory location.
Call your authorized Printronix
representative.
1
ERROR: EC PROGRAM
NOT VALID
Printer cannot find the engine
controller program or the
validation checksum is corrupt.
Download the program again.
If the message occurs again,
call your authorized Printronix
representative.
1
ERROR: EC STOPPED
AT STATE XXXX
Hardware fault in the engine
controller.
Call your authorized Printronix
representative.
1
ERROR: FLASH
DID NOT PROGRAM
The printer encountered an error
trying to program flash memory.
Download the program again.
If the message occurs again,
call your authorized Printronix
representative.
1
ERROR: FLASH
NOT DETECTED
The printer could not find any flash
memory.
Call your authorized Printronix
representative.
1
ERROR: NO DRAM
DETECTED
The printer could not find any
DRAM.
Call your authorized Printronix
representative.
1
ERROR: NVRAM
FAILURE
The security PAL is not present or
the non-volatile memory has
failed.
Call your authorized Printronix
representative.
1
ERROR: PROGRAM
NEEDS MORE DRAM
The printer requires more DRAM
memory in order to run the
downloaded program.
Add DRAM. Call your
authorized Printronix
representative.
1
ERROR: PROGRAM
NEEDS MORE FLASH
The printer requires more flash
memory in order to run the
downloaded program.
Add flash memory. Call your
authorized Printronix
representative.
1
ERROR: PROGRAM
NOT COMPATIBLE
The printer is not compatible with
the downloaded program.
Use the correct emulation
software option(s) for this
model.
ERROR: PROGRAM
NOT VALID
The printer does not see a
program in flash memory.
There is no program in printer
memory. Download program
again.
ERROR: SECURITY
PAL NOT DETECTED
The security PAL is not present or
has failed.
Call your authorized Printronix
representative.
1
ERROR: SHORT AT
ADDRESS XXXX
Hardware failure in DRAM or CMX
controller circuitry.
Call your authorized Printronix
representative.
1
Table 24. LCD Message Troubleshooting Table (continued)
Displayed Message Explanation Action Required