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Page 15 - 6 Xerox Document Centre Reference Guide
Troubleshooting Tips
Problem Symptom Recommendation
Power
The machine will not
power on
Check to see that the machine is not in Low
Power Mode as indicated by the green light
on the User Interface.
Push the white power button to the ON
position.
Check to see if the power cord is correctly
installed.
Examine the circuit breaker for the line to
see if the AC outlet is receiving voltage.
Paper
Handling
A document set will not
feed through the Document
Feeder
Ensure that all staples or clips have been
removed from the originals.
Check to see if the Document Feeder is
overloaded. The 490/480 can hold 100
sheets, the 460/470 can hold 75 sheets of 20
lb. Use Build Job if you have more
originals than this.
Check to see if the document set is fully
inserted into the Document Feeder.
Ensure that the edge guides are adjusted to
touch the sides of the originals.
Ensure that the Feed Roll Cartridge is
correctly engaged. Reseat if necessary.
Check for obstructions in the Document
Feeder.
Ensure that the Document Feeder cover is
closed.
Check that the machine is not in diagnostics
mode as indicated by a message on the User
Interface.