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Xerox Document Centre Reference Guide Page 15 - 15
15. Problem Solving
Other
Problems
(cont’d)
Copying a booklet using
bound originals does not
capture the image
correctly.
The Document Glass Cover must be raised.
If the image along the bottom edge of the
document is not captured and the original is
aligned on the bottom edge of the
Document Glass, place the booklet along
the far edge of the Document Glass.
A queued job will not
promote
Common Causes - The job must be
completely formatted (i.e. converted into
printer language) before it can be
promoted.
Machine deletes jobs
scanned through the
Document Feeder.
The machine compares the size determined by
the sensors and the actual size it detects when
scanning a job. If there is a conflict, the job will
be deleted and a message on the Touch Screen
will ask you to flatten the original and rescan.
If this occurs and you are not using a folded
original, correct these common problems.
The Document Feeder guides are
incorrectly set.
The originals are poorly stacked. The lead
edge of the stack may be uneven.
The sensors in the Document Feeder trays
are activated by something other than the
originals (for example, a hand or the next
copy job).
There is a non-standard size in the
Document Feeder or a non-standard size
zone has been defined.
Refer to Document Size Sensing on page
10 -28.
Originals are in poor physical condition
(for example, the originals are folded,
damaged, have folded corners, stapled) or
do not easily separate from each other.
Problem Symptom Recommendation
Error Message Screen
Sensors on the
Document Feeder Tray