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Section 4 Troubleshooting
4-3
When any of the following messages appear in the message display, follow the corresponding procedure.
When One of These Message is Displayed...
Message Procedure Page
“Close XX Cover.”
“Check the cover.” [“Check
cover.”]
The cover indicated in the message display is open. Close it securely.
______
“Add paper (top cassette)”
[“Add paper (1st cassette)”]
• There is no paper in the selected drawer. Refer to the Operation Guide for your copier and
add paper to the drawer indicated in the message display.
• This message will also be displayed when one or more of the drawers is not set properly.
Insert the drawers securely into the machine.
______
“Load XX paper in cassette.” • The Fixed Size mode is selected in the Paper Feed Selection setting. Load paper of the size
indicated in the message display.
• The sizes of the received documents and the paper in the selected drawer are not
compatible for printing. Load paper of the same size as that of the received documents.
______
“Receive document in memory” Data for received documents was stored in memory (Memory Reception) because there was
no paper in any of the drawers. Once you load paper into one of the drawers, the documents
that were stored in memory will be printed out.
If “Add paper (top cassette)” [“Add paper (1st cassette)”] is also displayed at the same time,
load paper into that drawer. If a specific size is indicated as well in the message display, load
paper of that particular size.
______
“Add toner” There is insufficient toner left in the toner cartridge. Refer to the Operation Guide for your
copier and replace the toner cartridge, and the waste toner tank as well, as soon as possible.
______
“Paper Misfeed.” Paper has jammed somewhere in the fax machine. Refer to the Operation Guide for your
copier and remove the jammed paper from the fax machine without leaving any loose scraps.
A document has jammed in the Document Processor. Refer to the Operation Guide for your
copier and remove the jammed document.
Then, reset all of the documents in the Document Processor. The fax will recount the number
of documents that were already scanned and will start the scanning operation once again
from the document that jammed.
______
“Memory Full” The memory has reached its capacity. Select whether to continue with the communication or
cancel it.
If this message appears while you are scanning in documents, you can select whether or not
you want to continue and transmit only those documents have already been successfully
scanned. If you press the “Yes” key, the transmission operation will begin automatically. If
you press the “No” key, the operation will be canceled and the touch panel will return to the
initial mode settings.
______
“Call for Service” Maintenance by qualified service personnel is required. Contact your service representative,
an authorized service center or the place of purchase. If “C” and a 4-digit number are
displayed as well, inform the service personnel of the displayed number.
______
“Time for maintenance”
[“Time for scheduled
maintenance”]
Maintenance by qualified service personnel is required. Contact your service representative,
an authorized service center or the place of purchase. ______