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Issue 2.0 June 2004 11
Administration documents
For more information about Avaya CMS administration, see:
● Avaya Call Management System Release 12 Administration, 07-300062
● Avaya Call Management System Database Items and Calculations, 07-300011
● Avaya CMS Supervisor Release 12 Reports, 07-300012
● Avaya CMS Supervisor Release 12 Installation and Getting Started, 07-300009
● Avaya Call Management System High Availability User Guide, 07-300065
● Avaya Call Management System High Availability Connectivity, Upgrade and
Administration, 07-300065
Avaya CMS upgrade documents
There are several upgrade paths supported with Avaya CMS. There is a document
designed to support each upgrade. None of the following upgrade documents are available
from the publications center.
This section includes the following topics:
● Base load upgrades on page 11
● Platform upgrades and data migration on page 12
● Avaya Call Management System Upgrade Express (CUE) on page 12
Base load upgrades
Use a base load upgrade when upgrading CMS to the latest load of the same version (for
example, R3V9 ak.g to R3V9 al.k). A specific set of instructions is written for the upgrade
and is shipped to the customer site with the CMS software CD-ROM as part of a Quality
Protection Plan Change Notice (QPPCN).
For more information about base load upgrades, see:
● Avaya CMS R12 Base Load Upgrades