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Issue 2.0 June 2004 203
Glossary
Automatic Call
Distribution (ACD)
A switch feature. ACD is software that channels high-volume incoming call
traffic to agent groups (splits or skills).
Also an agent state where the extension is engaged in an ACD call (with the
agent either talking to the caller or the call waiting on hold).
Boot To load the system software into memory and start it running.
Boot disk A disk that contains the Solaris operating system and customer data.
CMS Call Management System (CMS). A software product used by business
customers that have an Avaya telecommunications switch and receive a
large volume of telephone calls that are processed through the Automatic
Call Distribution (ACD) feature of the switch.
Data disk A nonbootable disk. A data disk contains only customer data.
DIMM Dual In-line Memory Module. A narrow printed circuit board that holds
memory chips. It plugs into a DIMM socket on the motherboard or memory
board.
FC-AL Fiber channel arbitrated loop. This is the loop device that controls the disk
drives.
High Speed Serial
Interface/PCI (HSI/P)
The HSI/P controller card is a 4-port serial communications PCI card. Each
of the four ports is used for a single physical X.25 link. It is an add-on
package that is needed by CMS for multiple ACDs.
Non-volatile random
access memory
(NVRAM)
A random access memory (RAM) system that holds its contents when
external power is lost.
PCI Peripheral Component Interconnect
PCI Bus The interface bus for the computer. Provides slots for additional I/O cards.