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Issue 2.0 June 2004 13
Hardware documents
For more information about Avaya CMS hardware, see:
● Avaya Call Management System Sun Fire V880 Computer Hardware Installation,
Maintenance, and Troubleshooting, 585-215-116
● Avaya Call Management System Sun Fire V880 Computer Connectivity Diagram,
585-215-612
● Avaya Call Management System Sun Blade 100/150 Computer Hardware Installation,
Maintenance, and Troubleshooting, 585-310-783
● Call Management System Sun Blade 100/150 Computer Connectivity Diagram,
585-310-782
● Avaya Call Management System Sun Enterprise 3500 Computer Hardware Installation,
Maintenance, and Troubleshooting, 585-215-873
● Call Management System Sun Enterprise 3500 Computer Connectivity Diagram,
585-215-877
● Avaya Call Management System Terminals, Printers, and Modems, 585-215-874
Communication Manager documents
For more information about Avaya CMS communication servers, see:
● Avaya Call Management System Switch Connections, Administration, and
Troubleshooting, 585-215-876
● Avaya Communication Manager Call Center Software - Call Vectoring and Expert Agent
Selection (EAS) Guide, 07-300186
● Avaya Communication Manager Call Center Software - Automatic Call Distribution
(ACD) Guide, 07-300185
● Avaya Communication Manager Call Center Software - Basic Call Management System
(BCMS) Operations, 07-300061