Filter
Top Products
Troubleshooting Your System 179
28
Repeat step 20 through step 27 until all expansion cards are reinstalled or
one of the expansion cards causes the tests to fail.
If the problem is not resolved,
see
"Getting Help" on page 205
.
Troubleshooting an Optical Drive
Problem
• System cannot read data from a CD or DVD in an optical drive.
• Optical drive indicator does not blink during boot.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the system and protecting against electrostatic
discharge.
1
Try using a different CD or DVD that you know works properly.
2
Enter the System Setup program and ensure that the optical drive
controller is enabled. See "Entering the System Setup Program" on
page 43.
3
Run the appropriate online diagnostic test. See "Using Dell PowerEdge
Diagnostics" on page 193.
4
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
5
Open the system. See "Opening the System" on page 68.
6
Ensure that the interface cable is securely connected to the optical drive
and to the controller.
7
Ensure that the power cable is properly connected to the drive.
8
Close the system. See "Closing the System" on page 70.
9
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem is not resolved,
see
"Getting Help" on page 205
.