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Troubleshooting Your System 187
Troubleshooting Expansion Cards
NOTE: When troubleshooting an expansion card, see the documentation for your
operating system and the expansion card.
Problem
• Error message indicates a problem with an expansion card.
• Expansion card performs incorrectly or not at all.
Action
CAUTION: Only trained service technicians are authorized to remove the system
cover and access any of the components inside the system. Before performing any
procedure, see your Product Information Guide for complete information about
safety precautions, working inside the system and protecting against electrostatic
discharge.
1
Run the appropriate online diagnostic test for the expansion card which is
exhibiting issues. See "Using Dell PowerEdge Diagnostics" on page 193.
Follow any recommended actions provided by the diagnostics. If the
problem persists, go to the next step.
2
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.
3
Open the system. See "Opening the System" on page 68.
4
Remove the expansion card shroud. See "Removing the Expansion Card
Shroud" on page 72.
5
Ensure that each expansion card is firmly seated in its connector. See
"Installing an Expansion Card" on page 110.
6
Install the expansion card shroud. See "Installing the Expansion Card
Shroud" on page 75.
7
Close the system. See "Closing the System" on page 70.
8
Reconnect the system to the electrical outlet, and turn on the system and
attached peripherals.
If the problem persists, go to the next step.
9
Turn off the system and attached peripherals, and disconnect the system
from the electrical outlet.