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HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
123
Resolving the Image Placement problems
Symptom: Printing is cut off or is not centered on the card or a white border appears.
Step Procedure
1 Verify that the HDP Film spools are wound evenly.
a. If the spools are wound unevenly, replace the roll of HDP Film.
b. Ensure that the film is not telescoping on the roll. If it is, cut the Film off of the
take up spool and reattach it.
2 a. Ensure that the HDP film is aligned with the red alignment arrows on the
Transfer station.
b. If it is not aligned properly, it may be necessary to replace the roll of Film or
cut and reattach the film to the Take-up Spool.
3
Verify that the Ribbon and Film are properly seated on both sides. (Note: The
Hubs’ axels should rotate as you rotate the spool.)
a. Replace the Hubs if it is not properly seated on both sides. See the
Replacing the HDP 800 Series Ribbon Hub procedure in Section 6, page
294.
4 Verify that the Dancer Rollers spin freely by opening the top and middle Modules
and manually spinning the Dancer Rollers.
5
Confirm that the correct Card Size option is selected in the Printer Driver setup.
a. Open the Printer control panel from the computer.
• If using Windows 98Se/ME, right click on the HDP800 Series Card
Printer Icon and select Properties.
• If using Windows NT 4.0, right click on the HDP800 Series Card Printer
and select Document Defaults.
• If using Windows 2000/XP, right click on the HDP800 Series Card Printer
and select Printing Preferences.
b. Click on the Card tab.
c. Ensure that the proper card size is selected.
(Note: An incorrect card size selection can cause the image to be placed
improperly on the card.)
Continued on the next page