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RESTRICTED USE ONLY Fargo Electronics, Inc.
HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
50
Section 2: General Troubleshooting
The purpose of this section is to provide the User with specific procedures relating to the
LCD/SmartGuard Messages, Communication Errors, Card Feeding Errors, Encoding Errors,
Printing Process Errors, Transfer Process Errors and Diagnosing the Image Problems for the
HDP 820 Card Printer.
IMPORTANT! Fargo Card Printers require highly specialized print ribbons to function
properly. To maximize Printer life, reliability, printed card quality and durability, you must use
only Fargo Certified Supplies. For this reason, your Fargo warranty is void, where not
prohibited by law, if you use non-Fargo Certified Supplies. To order additional materials,
please contact your authorized reseller.
LCD/SmartGuard Messages
The LCD display shows the current status of the Printer. Refer to the cause and solution
tables in this section for all possible LCD messages. (Note: These tables display the LCD
messages in alphabetical order. If the LCD message is communicating an error or requires
an action, these tables will also offer a solution to what should be done.)
Reviewing LCD Messages
Message Cause Solution
Add Cards Indicates there is not an adequate
supply of cards in the Card Input
Hopper.
Add cards to the input hopper and
press Resume to continue printing.
Aligning
Film
If this appears as a prompt, the
HDP Film is self-aligning to the
proper position for printing.
If this appears as an error, see the
the Resolving the Film Sensor
errors procedure in Section 2, page
93.
Aligning
Ribbon
If this appears as a prompt, the print
ribbon is self-aligning to the proper
position for printing.
If this appears as an error, see the
Resolving the Ribbon Alignment
Error Message procedure in Section
2, page 85.
Card Jam A card is jammed in the Transfer
Station or card flipping area of the
Printer.
See the Resolving the Card Jam
Error Message procedure in Section
2, page 74.
Card Jam:
Flipper
A card is jammed in the card
flipping area of the Printer.
See the Resolving the jammed
Cards on the Flipper Table
procedure in Section 2, page 71.
Continued on the next page