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HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
77
Resolving the Failed Magnetic Encode Error Message
Symptom: The magnetic stripe was not encoded properly.
Step Procedure
1 Check to ensure that the cards are loaded with the magnetic stripe facing
down and towards the back of the Printer.
2 Check the Magnetic Offset Setting.
a. Press Menu on the LCD
b. Select Setup Printer. Scroll down to Encoder Settings.
c. Select Magnetic TOF
d. Verify that the current value matches the default value listed on the back of
the Printer.
3 Verify the Driver Settings.
a. Ensure that the coercivity setting in the Driver corresponds to the type of
cards that are being used.
• High Coercivity = 2750 Oersted
• Low Coercivity = 300 Oersted
(Note: See the Using the Magnetic Encoding tab
procedure in Section 3, page
218.)