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RESTRICTED USE ONLY Fargo Electronics, Inc.
HDP 800 Series Card Printer/Encoders Service Manual (Rev. 5.0)
476
Firmware Upgrades (as of 10/07/03)
Reference Technical Update No. 53 (dated 02/27/2003). These Firmware Upgrades are for
the HDP720 (V2.2.x) and HDP820/820-LC (V2.0.2) Card Printer/Encoders.
• Improvement No. 1 (unique error codes): Upper and Lower Film errors are now
displayed with unique error codes. In both Firmware versions, the message is: “Film
(Upper)-xxx.” A unique code is mapped to every possible Upper and Lower Film error
.
The “xxx” is a three digit code that is different for each Film error. (Technician Note:
When off-site Technicians contact Fargo Technical Support with a “Film (Upper)-xxx”
error, they can now provide our in-house Technicians with a unique error code for a more
precise exchange of information.)
The Printer/Encoder now decides when it can and cannot recover from Upper Film errors.
For example, if an image has already been transferred to a card during a batch job (and
the User encounters an Upper Film error), the Printer/Encoder displays the error without
the Resume option. Canceling the print job is the best recovery method and the User
must cancel the job from the PC and re-send the job when the Printer/Encoder is ready.
(Technician Note: Additionally, the Printer/Encoder will not allow the User to resume
from an Upper Film error if the job is no longer resident in the unit’s memory.)
• Improvement No. 2 (auto-recovery): Another improvement to this type of error
handling is auto-recovery. Since the Printer/Encoder can determine which Upper Film
errors are recoverable and which are not, it can automatically decide to reprint an image.
For example, if the Printer/Encoder encounters an unexpected Upper Film error while it is
printing, it will attempt to reprint the image. (Technician Note: The reprinting process
includes the abandonment of the current section of Film, queuing the next fresh Film
Panel and starting the job over from the beginning. Should the Printer/Encoder encounter
another Upper Film error on the same job, the Printer/Encoder then displays the Film
Error message (with the error code) and provides the User with the Cancel and Resume
options. Pressing Resume directs the Printer/Encoder to again attempt to reprint the
image from scratch. The Cancel key will reboot the unit.)
• Improvement No. 3 (prevention of circular Film errors): Another improvement to this
type of error handling is the prevention of “circular” Film errors. When the User presses
the Resume key in previous versions of the Firmware, the Printer/Encoder often
displayed another Film Error message shortly after Resume was pressed. Press
Resume after an Upper Film error to direct the Printer/Encoder to realign the Film and
reprint the job. (Technician Note: These Upper and Lower Film errors and their auto-
recovery attempts, are logged in the LCD Error Count as “Unique Film” errors.)
• Improvement No. 4 (auto-Film realignment): Another improvement to the Film
handling is the addition of an auto-Film realignment feature. Should the Printer/Encoder
experience an error while aligning the Film (most likely following a boot-up or Cover
close), it will automatically attempt to realign the Film. (Technician Note: As with Upper
Film errors, if another error is encountered during the alignment phase, then the error is
posted to the LCD screen. Pressing Resume attempts to align the Film again. Pressing
Cancel reboots the Printer/Encoder.)