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Appendix H
Contacting Customer Support and
Returning Hardware
This appendix describes how to return the router or individual components to Juniper
Networks for repair or replacement:
■ Locating Component Serial Numbers on page 197
■ Contacting Customer Support on page 202
■ Return Procedure on page 203
■ Tools and Parts Required on page 204
■ Packing the Router for Shipment on page 204
■ Packing Components for Shipment on page 205
Locating Component Serial Numbers
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of
the router components and their serial numbers, enter the following command-line
interface (CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number Description
Chassis JN10C75C9AFC MX240
Midplane REV 01 710-021041 TR1500 MX240 Backplane
FPM Board REV 01 710-017254 KD4019 Front Panel Display
PEM 0 Rev 02 740-017330 000326 PS 1.2-1.7kW; 100-240V
AC in
PEM 1 Rev 02 740-017330 000333 PS 1.2-1.7kW; 100-240V
AC in
Routing Engine 0 REV 06 740-013063 1000701796 RE-S-2000
Routing Engine 1
CB 0 REV 07 710-013385 KD1348 MX SCB
CB 1 REV 07 710-013385 JZ0029 MX SCB
FPC 1 REV 01 750-018124 JY9650 DPCE 4x 10GE R
CPU REV 06 710-013713 JZ6625 DPC PMB
PIC 0 BUILTIN BUILTIN 1x 10GE(LAN/WAN)
Xcvr 0 REV 01 740-014279 KBC03VY XFP-10G-LR
PIC 1 BUILTIN BUILTIN 1x 10GE(LAN/WAN)
Xcvr 0 REV 01 740-014279 KB602C5 XFP-10G-LR
Locating Component Serial Numbers ■ 197