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Figure 80: Routing Engine Serial Number Label
Contacting Customer Support
After you have located the serial numbers of the components you need to return,
contact Juniper Networks Technical Assistance Center (JTAC) in one of the following
ways. You can contact JTAC 24 hours a day, seven days a week:
■ On the Web, using the Case Manager link at:
http://www.juniper.net/support/
■ By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key
if this is an existing case, or press the * key to be routed to the next available support
engineer.
Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to provide the
following information:
■ Your existing case number, if you have one
■ Details of the failure or problem
■ Type of activity being performed on the router when the problem occurred
■ Configuration data using one or more of the show commands
202 ■ Contacting Customer Support
MX240 Ethernet Services Router Hardware Guide