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Introduction52
Introduction
This chapter provides information to aid you in resolving printer problems you
may encounter, or at least guide you to the proper sources for help.
Printing a Status Page
Print a status page to verify the printer is printing correctly.
Preventing Media Jams
Press Key (Until) Display Reads
Online IDLE (and online LED is off)
Menu OPERATOR CONTROL
Next ( )
ADMINISTRATION
Select ADMINISTRATION–SPECIAL PAGES
Select PRINT STATUS
Select YES
Online IDLE (and online LED is on)
Make sure that... Avoid...
Media matches the printer specifi-
cations
Media that is folded, wrinkled, or
excessively curled
Media is flat, especially on the lead-
ing edge
Double feeding (
remove the media
and fan the sheets—they may be
sticking together
)
The printer is on a hard, flat, level
surface
Fanning transparencies since this
causes static
You have the correct media type
selected if you’re printing on enve-
lopes, labels, thick stock, or trans-
parencies.
Loading more than one type/size/
weight of media in a tray at the
same time
You store media in a dry location
away from moisture and humidity
Overfilling the media
input
trays
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