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Solving Other Problems70
Printer
power is
not on.
The printer is con-
nected to an outlet
with a voltage or
frequency that
does not match the
printer specifica-
tions.
Use a power source with the following
specifications:
—Power
Japan: 100 VAC 50–60 Hz 12 amps
North America: 120 VAC 50–60 Hz
8 amps
Europe: 220-240 VAC 50–60 Hz
6 amps
Latin America: 120 VAC 50–60 Hz
8 amps
220-240 VAC 50–60 Hz 6 amps
—Voltage fluctuation
Japan: 100 VAC ±10%
North America: 120 VAC ±10%
Europe: 220-240 VAC ±10%
Latin America: 120 VAC ±10%
220-240 VAC ±10%
—Frequency fluctuation rate within
50/60 ±3 Hz
Note: If you experience problems, the first thing you want to do is print a
status page.
You can’t
print a sta-
tus page.
Is the printer off line
before you try to
enter the Adminis-
tration/Special
Pages/ Print
Status menu?
Turn the printer off line before printing a
status page.
The tray does not
have media.
Check that the media trays are loaded
with media, in place and secure.
The printer’s cov-
ers aren’t closed
securely.
Make sure the front and top covers are
closed securely.
Close all covers gently
to avoid jarring the printer
. Make sure
the waste toner pack in installed
correctly.
There is a media
jam.
Check for a media jam.
Symptom Cause Solution
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