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Solving Problems with Media Jams68
Media is
jamming.
Labels, letterhead,
envelopes, post-
cards, thick stock,
or transfer material
are loaded in the
upper or optional
tray.
Special media must be loaded in the
multipurpose tray only.
The recommended
transparency
(OHP) or label
paper is facing the
wrong way in the
multipurpose tray.
Load the transparencies or labels
according to the manufacturer’s
instructions.
Envelopes are fac-
ing the wrong way
in the multipur-
pose tray.
Load the envelopes in the multipurpose
tray so the the flaps are facing up.
If the flaps are on the short edge, set
the envelopes in the multipurpose tray
so that the flaps are on the printer side.
Multiple sheets of
transparency
(OHP) media are
collecting static
electricity in the
tray.
Remove the OHP media and load them
in the tray one sheet at a time. Do not
fan transparencies before loading them.
The media is moist
from humidity.
Remove the moist media and replace it
with new, dry media.
Unsupported
media (wrong size,
thickness, type,
etc.) is being used.
Use media that is covered by the printer
warranty.
Media supply roller
is dirty.
Clean the media supply roller.
Symptom Cause Solution
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