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478 Troubleshooting
Printing Problems
Menu settings changed from
the operator panel have no
effect.
Settings in the software program, the printer driver, or
the printer utilities have precedence over the settings
made on the operator panel.
Change the menu settings from the printer driver, the
printer utilities, or the software program instead of the
operator panel.
Problem Action
Job did not print or incorrect
characters printed.
Ensure that
Ready appears on the operator panel
before you send a job to print.
Ensure that print media is loaded in the printer.
Verify that you are using the correct printer driver.
Ensure that you are using the correct Ethernet or USB
cable and that it is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler
has not stalled.
Check the interface of your printer from the
Admin
Menu.
Determine the host interface you are using. Print a
device settings page to verify that the current interface
settings are correct. Refer to "Printing a System
Settings Page" on page 232 for details on how to print
a device settings page.
Problem Action