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Troubleshooting 499
Scanner Driver/Printer Utility Problems
Problem Action
Unable to retrieve the
Address Book data from the
printer on the Address Book
Editor.
Ensure that your computer and the printer is properly
connected with the USB cable.
Ensure that the printer’s power is on.
Ensure that the printer driver is installed on your
computer. (The Address Book Editor retrieves the
Address Book data via the printer driver.)
The TWAIN driver cannot
connect to the printer.
Ensure that your computer and the printer is properly
connected with the USB cable.
Check whether the printer is on. If the printer is on,
reboot it by turning the power switch off and then on
again.
If a scan application is running, close the application
once, restart the application, and then try scanning
again.
The scanner driver has not
been registered on your
computer and cannot be
accessed from ScanButton
Manager.
Install the scanner driver. If the driver is installed,
uninstall it and then reinstall it.
Failed to scan your
document on the printer via
ScanButton Manager.
Ensure that your computer and the printer is properly
connected with the USB cable.
Check whether the printer is on. If the printer is on,
reboot it by turning the power switch off and then on
again.
If a scan application is running, close the application
once, restart the application, and then try scanning
again.
Failed to create an image file
via ScanButton Manager.
Ensure that there is sufficient space in your hard disk.
Uninstall ScanButton Manager on your computer and
then reinstall it.
Failed to initialize
ScanButton Manager.
Uninstall ScanButton Manager on your computer and
then reinstall it.