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Troubleshooting 493
Multi-feed jam
2c Ensure that the envelope is properly loaded in
the MPF as instructed in "Loading an Envelope
in the Multipurpose Feeder (MPF)" on
page 207.
Is the problem recovered?
The task is
complete.
Go to action
3b.
2d Ensure that the print media is not curled.
Is the problem recovered?
The task is
complete.
Go to action
3a.
2e Is the print media damp? Go to action
3c.
Go to action
3a.
3a Fan the print media.
Is the problem recovered?
The task is
complete.
Go to action
3b.
3b If the envelope is deformed, correct it or use
another envelope.
Is the problem recovered?
The task is
complete.
Go to action
3a.
3c Turn over the print media.
Is the problem recovered?
The task is
complete.
Go to action 4.
4 Use print media that is not damp.
Is the problem recovered?
The task is
complete.
Contact Dell.
Action Yes No
1 Remove the paper from the PSI, and then
ensure that papers are inserted properly in the
MPF.
Is the problem recovered?
The task is
complete.
Go to action 2.
2 Is the print media damp? Go to action
3a.
Go to action
3b.
3a Use print media that is not damp.
Is the problem recovered?
The task is
complete.
Go to action
3b.
Action Yes No