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498 Troubleshooting
The printer does not properly
transfer scan data to a
specified destination via the
Scan to E-mail or Scan to
Network feature.
Check if the following settings have been set correctly
on the Dell Printer Configuration Web Tool.
Scan to Network
Check the following settings under Address Book
Server Address:
• Server Address
•Share Name
•Server Path
•Login Name
• Login Password
Scan to E-mail
Check the following setting under Address Book
Fax/E-Mail:
• E-Mail Address
Cannot scan using WIA on a
Windows Server 2003
computer.
Enable WIA on the computer.
To enable WIA:
1
Click
Start
, point to
Administrative Tools
, and then
click
Services
.
2
Right-click
Windows Image Acquisition (WIA)
, and
then click
Start
.
Cannot scan using TWAIN
or WIA on a Windows Server
2008 or Windows Server
2008 R2 computer.
Install the Desktop Experience feature on the
computer.
To install Desktop Experience:
1
Click
Start
, point to
Administrative Tools
, and then
click
Server Manager
.
2
Under
Features Summary
, click
Add Features
.
3
Select the
Desktop Experience
check box, click
Next
,
and then click
Install
.
4
Restart the computer.
Problem Action