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492 Troubleshooting
Jam
NOTE: In this section, some procedures that use the Tool Box can also be
performed using the operator panel or Dell Printer Configuration Web Tool. For
information on how to use the operator panel and Dell Configuration Web Tool, see
"Understanding the Printer Menus" on page 359 and "Dell Printer Configuration Web
Tool" on page 123.
Misfeed jam
Action Yes No
1 Remove the paper from the PSI, and then
ensure that papers are properly inserted on the
MPF.
Is the problem recovered?
The task is
complete.
Proceed to the
action
corresponding
to the type of
the print media
being used:
•Thick - 2a
• Thin - 2b
• Envelope -
2c
If performing
manual duplex
printing, go to
action 2d.
If using paper
other than the
above or if not
performing
duplex
printing, go to
action 2e.
2a Use thick paper that is 216 gsm or less.
Is the problem recovered?
The task is
complete.
Go to action
3a.
2b Use thin paper that is 60 gsm or more.
Is the problem recovered?
The task is
complete.
Go to action
3a.