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496 Troubleshooting
Scanning Problems
Blank areas appear at the
bottom of each page or on
other pages, with a small
strip of text at the top.
You may have chosen the wrong paper settings in the
user option setting. See "Print Media Guidelines" on
page 189.
The printer will not send or
receive faxes.
Ensure that the country code is set correctly under
(Menu) System Admin Menu Fax
Settings Country.
Check that the phone line is connected properly. See
"Connecting the Telephone Line" on page 48.
An error often occurs during
a fax transmission or
reception.
Reduce the modem speed under (Menu)
System Admin Menu Fax Settings
Modem Speed.
Problem Action
The scanner does not work. Ensure that you place the document to be scanned
face down from the document feeder glass, or face up
in the ADF.
There may not be enough available memory to hold
the document you want to scan. Try the Prescan
function to see if that works. Try lowering the scan
resolution rate.
Check that the USB cable is connected properly.
Ensure that the USB cable is not defective. Switch the
cable with a known good cable. If necessary, replace the
cable.
Check that the scanner is configured correctly. Check
the application you want to use to make certain that
the scanner job is being sent to the correct port.
Problem Action