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Troubleshooting flowchart
If the printer is not responding properly, use the flowchart to determine the problem. If the
printer does not pass a step, follow the corresponding troubleshooting suggestions.
If you cannot resolve the problem after following the suggestions in this guide, contact an
HP-authorized service or support provider. (See
HP customer care.)
NOTE
Macintosh users: For more troubleshooting information, see Troubleshooting common
Macintosh problems.
1 Does the control panel display read READY?
YES Go to step 2.
NO
The display is
blank, and the
printer fan is off.
The display is
blank, but the
printer fan is on.
The display is in
the wrong
language.
The display
shows garbled
or unfamiliar
characters.
A message
other than
READY appears
on the printer
control panel
display.
120 Chapter 4 Problem solving ENWW