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Understanding printer messages
Printer messages appear on the printer control panel display to relay the normal status of the
printer (such as Processing...) or an error condition (such as CLOSE TOP COVER) that
needs attention.
Interpreting control-panel messages lists the most common messages that
require attention or that might raise questions. Messages are listed in alphabetical order first,
with numeric messages at the end of the list.
Using the printer online Help system
This printer features an online Help system on the control panel that provides instructions for
resolving most printer errors. Certain control panel messages alternate with instructions
about gaining access to the online Help system.
Whenever a message alternates with For help press, press
(H
ELP
button) to view the help
and use
(U
P
button) and (D
OWN
button) to scroll through the message.
To exit the online Help system, press M
ENU
.
Resolving persistent messages
Some messages (for example, requests to load a tray or a message that a previous print job
is still in the printer memory) allow you to press
(S
ELECT
button) to print, or to press S
TOP
to
clear the job and eliminate the message.
If a message persists after performing all of the recommended actions, contact an HP-
authorized service or support provider. (See
HP customer care or go to http://www.hp.com/
support/lj4250 or http://www.hp.com/support/lj4350.)
Interpreting control-panel messages
Control panel message Description Recommended action
10.XX.YY SUPPLY
MEMORY ERROR
For help press
An error has occurred in one or more of
the printer's supplies. Values of XX and
YY are listed below:
XX00 = memory is defective
XX01 = memory is missing
YY00 = black print cartridge
1. Turn the printer power off, and then
turn the printer power on to clear the
message.
2. If the message persists, contact an
HP-authorized service or support
provider (see
HP customer care).
10.32.00
UNAUTHORIZED SUPPLY
For help press
The printer has detected that a printer
supply is not a genuine HP supply.
This message is displayed until you
install an HP supply or press the
override button
(S
ELECT
button),
(which may void the printer warranty).
If you believe you purchased an HP
supply, go to http://www.hp.com/go/
anticounterfeit.
Any printer repair required as a result of
using non-HP supplies or unauthorized
supplies is not covered under the printer
warranty.
148 Chapter 4 Problem solving ENWW