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HP Express Exchange (U.S. and Canada only)
This service, available for an additional fee, is an alternative to the standard warranty and
entails returning your printer for repair. HP Express Exchange allows you to receive a
refurbished replacement unit and then return your defective printer. The fast turnaround from
HP Express Exchange minimizes downtime over traditional service programs that require
you to ship the defective printer to the manufacturer and then wait for the printer to be
repaired and returned.
If you choose to use this service, follow the steps listed below. If you have HP on-site
support service, you should work directly with the local HP Customer Care center instead of
following the steps outlined here.
NOTE
To identify potential support options for this printer, go to http://www.hpexpress-services.com
and type the printer model number. In North America, additional options might be available
through HP Customer Care. Call 1-800-HPINVENT [1-800-474-6836 (U.S.)] or
1-800-268-1221 (Canada).
To use HP Express Exchange
1. Call the HP Customer Care Center for the U.S. or Canada. A technician troubleshoots
the situation and determines whether the printer has actually failed. If so, the technician
refers the customer to the HP Service Center.
2. A representative from the service center requests product and customer information. In
some cases, collateral might also be requested.
3. Before agreeing to use this service, check with the representative for information about
returning your defective printer.
4. HP ships a refurbished replacement unit to arrive the next day. (Geographic distance
might prevent next-day shipping.)
Exchanged units carry the remainder of the original unit’s warranty or 90 days, whichever is
greater.
ENWW HP Express Exchange (U.S. and Canada only) 273