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Repacking the printer
If HP Customer Care determines that your printer needs to be returned to HP for repair,
follow the steps below to repack the printer before shipping it.
CAUTION
Shipping damage as a result of inadequate packing is the customer’s responsibility.
To repack the printer
1. Remove and retain any DIMMs or CompactFlash cards that you have purchased and
installed in the printer. Do not remove the DIMM that came with the printer.
CAUTION
Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist
strap, or frequently touch the surface of the DIMM antistatic package and then touch bare
metal on the printer. To remove the DIMMs, see
Printer memory.
2. Remove and retain the print cartridge.
CAUTION
It is extremely important to remove the print cartridge before shipping the printer. A print
cartridge that is left in the printer during shipping will leak and entirely cover the printer
engine and other parts with toner.
To prevent damage to the print cartridge, avoid touching the roller on it, and store the print
cartridge in its original packing material or so that it is not exposed to light.
3. Remove and retain the power cable, interface cable, and optional accessories.
4. If possible, include print samples and 50 to 100 sheets of paper or other print media that
did not print correctly.
5. Include a completed copy of the
Service information form.
6. In the U.S., call HP Customer Care to request new packing material. In other areas, use
the original packing material, if possible. Hewlett-Packard recommends insuring the
equipment for shipment.
274 Appendix G Service and support ENWW