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To clear jams from tray 2 or an optional 500-sheet tray
1. Slide the tray out of the printer, lift it slightly, and remove any damaged media from the
tray.
2. If the edge of the jammed media is visible in the feed area, slowly pull the media down
and out of the printer. (Do not pull the media straight out, or it will tear.) If the media is
not visible, look in the next tray or in the top-cover area. (See
To clear jams from the top-
cover and print-cartridge areas.)
NOTE
Do not force the media if it will not move easily. If the media is stuck in a tray, try removing it
through the tray above (if applicable) or through the top-cover area.
3. Make sure that the media is flat in the tray at all four corners and below the maximum-
height indicators.
4. Slide the tray back into the printer.
5.
Press
(S
ELECT
button) to clear the jam message.
6. If a jam message persists, a sheet is still jammed in the printer. Look for the jam in
another location. (See
Jam locations.)
138 Chapter 4 Problem solving ENWW