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Solving general printing problems
In addition to the issues and solutions that are listed in this section, see Troubleshooting
common Macintosh problems if you are using a Macintosh computer, and see
Troubleshooting common PostScript problems if you are using the PS driver.
Printer selects media from the wrong tray.
Cause
Solution
The tray selection in the software program might
be incorrect.
For many software programs, the paper tray
selection is found on the Page Setup menu
within the program.
Remove any media in other trays to make the
printer select from the correct tray.
For Macintosh computers, use the HP LaserJet
Utility to change the priority of the tray.
The configured size does not match the size of
the media that is loaded in the tray.
Through the control panel, change the
configured size to match the size of the media
that is loaded in the tray.
Printer does not pull paper from tray.
Cause
Solution
The tray is empty. Load paper in the tray.
The paper guides are set incorrectly. To set the guides correctly, see Loading trays.
For the 500-sheet paper tray, make sure that the
leading edge of the paper stack is even. An
uneven edge can prevent the lift plate from rising.
Paper curls when it exits the printer.
Cause
Solution
The paper curls when it exits to the top output bin. Open the rear output bin to allow the paper to
exit in a straight path through the printer.
Turn over the paper that you are printing on.
Reduce the fusing temperature to reduce the
curling. (See
Selecting the correct fuser mode.)
First sheet of media jams in the print-cartridge area.
Cause
Solution
A combination of high humidity and high
temperature is affecting the media.
Adjust the printer for high humidity and high
temperature conditions.
128 Chapter 4 Problem solving ENWW