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Control panel message Description Recommended action
59.XY ERROR
For help press
alternates with
59.XY ERROR
To continue
turn off then on
A temporary printing error occurred. 1. Turn the printer power off and then
on.
2. If the message persists, contact an
HP-authorized service or support
provider (see
HP customer care).
62 NO SYSTEM
To continue
turn off then on
This message indicates that no system
was found. The printer software system
is corrupt.
1. Turn the printer power off and then
on.
2. If the message persists, contact an
HP-authorized service or support
provider (see
HP customer care).
64 ERROR
For help press
alternates with
64 ERROR
To continue
turn off then on
A temporary printing error occurred in
the scan buffer.
1. Turn the printer power off and then
on.
2. If the message persists, contact an
HP-authorized service or support
provider (see
HP customer care).
66.XY.ZZ EXTERNAL
DEVICE FAILURE
For help press
An error occurred between the printer
and an external paper-handling
accessory.
1. Turn the printer power off.
2. Check that the accessory is properly
seated on and connected to the
printer, without any gaps between
the printer and the accessory. If the
accessory uses cables, disconnect
and reconnect them.
3. Turn the printer power on.
4. If the error reappears, record the
message, and contact HP Customer
Support. (See
HP customer care.)
66.XY.ZZ INPUT
DEVICE FAILURE
An error occurred in an external paper-
handling accessory.
1. Turn the printer power off.
2. Check that the accessory is properly
seated on and connected to the
printer, without any gaps between
the printer and the accessory. If the
accessory uses cables, disconnect
and reconnect them.
3. Turn the printer power on.
4. If the error reappears, record the
message, and contact HP Customer
Support. (See
HP customer care.)
Interpreting control-panel messages (continued)
ENWW Understanding printer messages 153