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5. Rotate the paper guide to check for additional jammed media underneath. If jammed
media is present, remove it.
6. Replace the entrance cover and close tray 1.
7. Reinstall the print cartridge and close the top cover.
8. If a jam message persists, jammed media is still in the printer. Look for the jam in
another location. (See
Jam locations.)
If you are using a non-HP print cartridge, the message NON HP SUPPLY INSTALLED
might appear on the printer control panel display. Press
(S
ELECT
button) to continue.
Clearing jams from the optional envelope feeder
This section applies only to jams that occur when you are using an optional envelope feeder.
To clear jams from the optional envelope feeder
1. Remove any envelopes that are loaded in the optional envelope feeder. Lower the
envelope weight and lift the tray extension up, to the closed position.
136 Chapter 4 Problem solving ENWW