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152 10 - Maintaining and troubleshooting ENWW
4 Clean the white ADF lid backing with a soft cloth or sponge that has been moistened with
a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the
backing.
5 Dry the backing with a chamois or soft cloth.
CAUTION Do not use paper-based wipes, because these might scratch the backing.
6 If this does not clean the backing thoroughly, repeat the previous steps by using isopropyl
(rubbing) alcohol, wipe the backing with a damp cloth to remove any residual alcohol, and
then dry the backing as in step 5.
7 Close the ADF, plug in the power cord, and turn on the all-in-one.
Cleaning the exterior
Note Before cleaning the all-in-one, turn off the power and unplug the power cord from the electrical
socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The exterior
of the all-in-one does not require cleaning. Keep fluids away from the interior of the all-in-one,
as well as from the control panel.
Troubleshooting tips and resources
If you have problems with the all-in-one or the software that runs with it, use the following tips
and resources to resolve the problems.
z Use any onscreen Help that is available for troubleshooting software.
z Check for problems by using the embedded Web server (for network connection) or the
Toolbox (for direct connection). See Embedded Web server (EWS) (network connection)
or Toolbox (direct connection) for more information.
z Turn off the all-in-one and then turn it on to see if this resolves the problem. Often this
gives you the ability to continue with other functions. Sometimes a more specific message
about the problem appears on the control-panel display.
Resource Description Location
Readme file and
release notes
Provide late-breaking information and
troubleshooting tips.
Included on Starter CD 1.
Setup menu map Shows the structure and contents of all of the
setup menus on the control panel, and the
location and setting of all setup options.
See Printing a setup menu map.
Embedded Web server
(network connection)
Provides troubleshooting, diagnostic, and
configuration information for the all-in-one (if the
all-in-one is connected to a network).
Available through any standard Web
browser.
See Embedded Web server (EWS)
(network connection).
Toolbox
(Windows computers only,
direct connection)
Provides status, maintenance, and job
accounting information about about the
all-in-one. It also provides a link to steps for
performing many of the tasks described in this
guide, to HP Customer Support, HP Instant
Support, and myPrintMileage.
Available at the computer while you are
using the Toolbox.
See Toolbox (direct connection).