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ENWW Contacting customer support 195
12
Customer support and
warranty
This section contains information about the following topics.
z Contacting customer support
z Hewlett-Packard limited warranty statement
Contacting customer support
If your all-in-one is not operating properly and the troubleshooting suggestions in this guide do
not solve the problem, try using one of the following support services to obtain assistance.
z HP help on the Web
z HP Instant Support
z HP phone support
HP help on the Web
Visit http://www.hp.com/support/officejet9100 to find information for the all-in-one. You will be
able to view information about setting up and using the all-in-one, downloading printer drivers,
solving a problem, ordering supplies and accessories, and viewing the all-in-one warranty.
HP Instant Support
HP Instant Support is a suite of Web-based troubleshooting tools for desktop computer and
printing products. You can reach HP Instant Support through either of the following tools:
z Embedded Web server (network connection)
Open the embedded Web server (see Opening the embedded Web server). Click
HP Instant Support in the left pane.
z Toolbox (Windows computers, direct connection)
Open the Toolbox (see Opening the Toolbox). On the Information tab, click HP Instant
Support. Follow the instructions to display the current HP Instant Support information for
the all-in-one.
Note Do not bookmark Web pages used to display HP Instant Support. If you bookmark this site
and connect to it using the bookmark, the pages will not display the current information.
Instead, connect from the embedded Web server or from the Toolbox.