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ENWW Solving media-handling problems 183
Solving media-handling problems
If the following topics do not help, see Contacting customer support for information about
HP support.
z Media is not feeding correctly
z A tray cannot be inserted
z Media is not picked up from a tray
z Pages are falling off of the all-in-one
Media is not feeding correctly
z Check for jams
• Print media might be jammed inside the all-in-one or the ADF. Check for jams. See
Clearing jams for more information.
z Check the media and media type
• If the all-in-one is feeding multiple sheets, make sure that only one type of media is
loaded in each tray.
• Make sure that the media width and length adjusters fit snugly but gently against the
edges of the stack.
• You might be using an incorrect media type. Some media types are not suitable for use
with your all-in-one. See Choosing the print media for more information.
z Check the settings
• Make sure that the correct page orientation is selected. See Changing settings for the
all-in-one for more information.
z Check the trays and other components
• Make sure that all trays and covers are completely closed. Make sure that the
auto-duplex unit is installed correctly. See Installing the auto-duplex unit for more
information.
• Make sure that media is loaded correctly. See Loading the print media for more
information.
A tray cannot be inserted
z Check the tray location
• Something in the all-in-one might be blocking the tray. Check the slot where the tray fits
to ensure that nothing is broken or jammed in a way that would prevent the tray from
being inserted.
• If the tray will not close completely when it is inserted, pull out the tray, and then push
the tray in again firmly.
• If you are installing tray 2, make sure that you have removed the tray ramp. See
Installing tray 2 for more information.
Media is not picked up from a tray
z Check the media
• Some media types are not suitable for use with your all-in-one. See Choosing the print
media for more information.
• The adjuster is pressed too tightly against the stack. Make sure that the adjuster is
pressed snugly but gently against the stack.