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196 12 - Customer support and warranty ENWW
HP phone support
During the warranty period, you can obtain assistance at no charge from the HP Customer
Care Center.
Customer support representatives can answer your questions regarding the setup,
configuration, installation, and operation of your all-in-one. They can also help troubleshoot
and diagnose all-in-one problems and give instructions for service and repair.
Current phone support numbers are listed on the HP customer support guide, which is
included in your all-in-one box.
Before you call
Before you call, have the following information available to give to the representative:
1 Print a Configuration page. See Configuration page.
2 If the all-in-one does not print, get the following information ready:
• What is the serial number of your all-in-one? (Check the back of the all-in-one.)
• What model all-in-one do you have (HP Officejet 9110 all-in-one, HP Officejet 9120
all-in-one, or HP Officejet 9130 all-in-one)?
3 What operating system is your computer running?
4 Which printer driver are you using (PCL 5c, PCL 6, or PostScript emulation) and what is
the version number?
5 How is the all-in-one connected to the system (USB, parallel, or network)?
6 If the all-in-one is connected to the network, what is the network operating system?
7 If you have a problem printing from a particular software program, what is the program and
version number?