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166 10 - Maintaining and troubleshooting ENWW
z
Check the software program
• The software program might be the source of the problem. On Starter CD 1, see the
readme file for known software conflicts. Otherwise, check your software program
documentation, or contact the software manufacturer for more specific help for this
problem.
Printout is incorrect or part of it is missing
If the problem concerns color, see also Solving color problems.
z Check the settings
• Make sure that the margin settings for the document match or exceed the minimum
margins for the all-in-one. See Minimum margins for more information.
• The color print settings might be wrong. The all-in-one might be set to print in
grayscale. Follow the instructions for your operating system to check the setting.
• Windows: From the software program, on the File menu, click Print, and then click
Setup or Properties. Make sure that the Grayscale option is not selected.
• Mac OS X (10.1.x and 10.2.x): On the main pop-up menu in the Print dialog box,
select HP Image Quality. Make sure that the Print Color as Gray option is not
selected.
• Mac OS 9.2.x: On the main pop-up menu in the Print dialog box, select Color
Matching. Make sure that the Black and White or Grayscale options are not
selected on the Print Color pop-up menu.
z Check the printer driver
• Make sure that the all-in-one is selected as the current or default device. For
information about setting the default device, see the onscreen Help for your computer
operating system.
Meaningless characters are printed
z Check the cable connection
• A common cause for meaningless characters is a poor cable connection between the
all-in-one and the computer. Make sure that the cable connection at both ends is good
and that the cable is securely fastened.
z Restart the system
• The system might need to be restarted. If the all-in-one is directly connected to a
computer, turn off the computer. On the all-in-one, press (P
OWER) to turn off the
all-in-one. Wait for a few seconds, and then turn them both on. Try printing again.
z Check the printer driver
• Make sure that the all-in-one is selected as the current or default device. For
information about setting the default device, see the onscreen Help for your computer
operating system.
z Check the file that is being printed
• Occasionally, a document file can become damaged. If you can print other documents
from the same software program, try to print from a backup copy of your document, if
one is available.
• You might be trying to print double-byte characters on a system that supports only
single-byte characters. Open a website that contains the language in question. If the
fonts print correctly, the problem is with the all-in-one.
z Check for the network for viruses
• Viruses can sometimes cause meaningless characters to print.