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Solution: If the HP All-in-One is performing another task such as copying or
scanning, your print job will be delayed until the HP All-in-One completes the current
task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the HP All-in-One, check your computer to see if there are any
messages.
Cause: The HP All-in-One has a paper jam.
Solution: Clear the paper jam.
For more information, see:
“
Clear paper jams” on page 94
Cause: The HP All-in-One is out of paper.
Solution: Load paper in the input tray.
For more information, see:
“
Load full-size paper” on page 35
Cause: The print carriage has stalled.
Solution: Turn the HP All-in-One off and open the print cartridge door. Remove any
objects that are blocking the print carriage (including any packing materials), and then
turn the HP All-in-One on again.
Cause: The computer is not communicating with the HP All-in-One.
Solution: If the HP All-in-One is not properly connected to the computer,
communication errors can occur. Make sure the USB cable is connected to the HP All-
in-One and the computer as shown below.
Chapter 13
120 Troubleshooting
Troubleshooting